Saturday, February 21, 2015

Heroism in business wins

Part 2 of our "Hero Branding" series

Stories that take on the universal theme of the human spirit overcoming incredible odds win hearts and minds.
                
The hero story does not complicate things.  It is simply a compelling narrative, underpinned by a set of beliefs that appeal to audience's emotions and imagination around the world.  Millions have watched the formidable fight between good and evil played out in a galaxy far, far away, followed a mad doctor and young Michael J. Fox travelling into the past to find their future, and felt every punch as a national hero by the name of Rocky taught us to never give up.  Producers understood that these simple life lessons told with artistic merit, passion and high entertainment value were profitable at the box office.
                
So where does the business world fit into the equation?
                
Unsurprisingly there are businesses that create as much fervour and excitement in their brands as the aforementioned movies. Just like their film franchising counterparts they exhibit that same inexplicable quality of standing for something in people's lives.  By communicating and packaging their unique values and aspirations they manage to project an identity which many people identify with and make their own.  Just look at brands such as Apple, Virgin, The Body Shop and Harley Davidson.  These brands go beyond bricks and mortar, products and services.  Their brands have created unique identities, and have a real and powerful reason for their existence.  By telling their story and packaging their meaning, they manage to transcend the boundaries of mere businesses, turning themselves into hero brands.

The results are there for everyone to see.  People wear these brands on their t-shirts, queue outside for hours to be the first to buy their new products, talk about them over dinner and make recommendations as if they are personally involved in the brands' development.  

What are these companies doing differently?  Skilfully telling and sharing their story with passion and enthusiasm; activating a sense of meaning with the constant reinforcement of their message through different marketing communication channels including advertising, brand design, web and direct marketing, publicity and sales.

We believe that every business is a hero brand just waiting to be unleashed, with a true story that is both inspiring and unique.  By tapping into the very soul of your business, and powerfully communicating your own personal heroic story - engaging your clients, employees, shareholders and the general public - your business will reap long lasting benefits.


Saturday, February 14, 2015

What is a hero brand?

Part 1 of our "Hero Branding" series.

Reflective of our own desires and beliefs, the hero is a symbol for hope.  Inescapable from popular culture, the hero story is a concept to which we strongly gravitate.  The hero brand is the perfect vehicle for businesses to build a following.

A brand is a projected image of an individual or a group of individuals through their communication. Brands are all around us, part and parcel of our daily lives.  The most important question for businesses is why do some brands resonate in people’s hearts and minds, while others do not?

Let us propose this scenario.  Imagine you could consolidate and fuse your brand with your own beliefs and aspirations; in effect establish an identity which has a purpose embodying everything you do.  Go one step further and imagine that people start to identify with your purpose.  They see in your identity a desirable set of values and an appealing attitude that is consistent with their own outlook on life.  You are now on the way to securing a hero brand.

The hero brand is unique in that it makes a deep emotional connection with its audience; a bond which is so powerful that its very nature is embedded in the subconscious of its audience.  Naturally, a hero brand’s story always has a hero - represented by an individual (ie Steve Jobs, Richard Branson, Anita Roddick) and/or an ideology which is infused in the organisation as a whole (ie Google, Harley Davidson.)  When this story resonates with those who hear it, brand loyalty isn’t far away.

Businesses that embody the hero brand and effectively communicate their story succeed.  You can start replacing the words “clients”, “customers” and “employees” with “believers.”